Legal | The Property Guys

Legal Information

Last updated: 9 October 2025

Welcome to The Property Guys (“we”, “us”, “our”). This Legal page outlines our Terms & Conditions, Privacy Notice, and compliance with South African laws including the Protection of Personal Information Act (POPIA), the Financial Intelligence Centre Act (FICA), and the Copyright Act. By using our website, forms, or services, you agree to these terms.

1) Terms & Conditions

By accessing or using any part of our website or submitting a pre-qualification or pre-application form, you agree to these Terms & Conditions.

  • All tools, calculators, and estimates on this site are for guidance only and do not constitute a financial offer or guarantee.
  • We may update, suspend, or discontinue parts of our website or services at any time.
  • We reserve the right to engage third-party suppliers and outsourced staff (local or international) to deliver or support our services.

Consent Upon Submission

By clicking “Submit” on any form, you provide informed consent for The Property Guys to collect, process, and share your information with trusted third parties for the purpose of:

  • Assessing pre-qualification or subsidy eligibility
  • Connecting you with lenders, originators, or developers
  • Providing you with related services or offers
  • Contacting you with property and finance-related marketing (you may opt-out at any time)

We may use third-party platforms, tools, or staff to deliver these services. We are not limited to any specific supplier or region, but all processing will comply with South African data protection standards.

2) Privacy Notice (POPIA)

The Property Guys is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

What Information We Collect

  • Personal details (e.g., full name, ID number, contact information, address)
  • Financial and employment details (for affordability and subsidy calculations)
  • Uploaded documents (e.g., ID, proof of income, proof of residence)
  • Website usage data (cookies, analytics, and traffic information)

How We Use Your Information

  • To assess affordability and qualification for property or finance options
  • To communicate with you via email, SMS, WhatsApp, or phone
  • To send you property or financial service marketing (with opt-out rights)
  • To improve our website, services, and marketing campaigns

Third-Party Sharing

We may share your data with:

  • Bond originators, lenders, and developers to process your pre-qualification
  • Third-party service providers such as hosting, analytics, and communication tools
  • Outsourced staff or partners (including international teams) who assist in service delivery

All third parties are contractually required to process information lawfully and securely.

Your Rights

  • Request access to or correction of your information
  • Object to or restrict processing (including marketing)
  • Withdraw consent at any time by emailing info@thepropertyguys.org
  • Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been violated

Data Retention

We retain your data only as long as necessary for lawful purposes or as required by law (including FICA retention periods).

Cookies & Tracking

Our site may use cookies or analytics tools to enhance functionality and measure performance. You can manage cookies via your browser settings.

3) FICA / KYC Compliance

In accordance with the Financial Intelligence Centre Act (FICA), we or our partners may request verification documents for identity and address verification, or perform credit or sanctions checks (with consent). FICA requires that we maintain these records for at least five (5) years from the end of our business relationship or transaction.

Submitting your information indicates understanding that this verification may occur as part of your pre-qualification or finance process.

4) Copyright & Intellectual Property

All content on this website, including text, graphics, videos, calculators, and logos, is the intellectual property of The Property Guys and protected by the Copyright Act, 1978 and other applicable laws. You may not copy, reproduce, distribute, or modify any material without written permission.

5) Disclaimer

The Property Guys provides tools, content, and calculators for general informational purposes only. We do not provide legal, tax, or financial advice. All pre-qualification outcomes are indicative and subject to independent verification by lenders or authorities.

We make reasonable efforts to ensure accuracy, but we make no warranties, express or implied, regarding completeness or suitability. Use of our site and services is entirely at your own risk.

6) Limitation of Liability

To the fullest extent permitted by South African law, The Property Guys will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or reliance on any information provided.

7) Governing Law

These Terms & Conditions and Privacy Notice are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.

8) Contact Information

Company: The Property Guys (Pty) Ltd
Website: www.thepropertyguys.org
Email: info@thepropertyguys.org